Privacy Policy

1. Information We Collect

At Coastline Energy Systems, LLC, we collect certain information to provide you with the best possible service and support for your energy needs.

Personal Information

We may collect the following types of personal information:

Name: Your full name for identification and communication purposes
Email Address: For sending project updates, quotes, and service-related communications
Phone Number: For direct communication regarding your project or inquiry
Project Details: Information about your energy requirements, property specifications, and project scope to provide accurate assessments and quotations

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Operating system
IP address (anonymized)
Pages visited and time spent on our site
Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide quotes, assessments, and complete energy system installations and services
Communication: To respond to your inquiries, send project updates, and provide customer support
Project Management: To coordinate installations, maintenance visits, and related services
Service Improvement: To improve our services and customer experience based on feedback and usage patterns
Legal Compliance: To comply with applicable laws, regulations, and legal requirements

3. Who Has Access to Your Data

We take data security seriously and limit access to your personal information to only those who need it to serve you.

Internal Access

Our staff members who require access to your information to perform their job duties, including:

Customer service representatives
Project managers and coordinators
Technical staff and installers
Administrative personnel

Service Providers

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually bound to protect your information and only use it for the purposes we specify.

4. Third-Party Services

Our website utilizes the following third-party services to enhance functionality:

Formsubmit.co

We use Formsubmit.co to process contact form submissions. When you submit a form on our website, your information is transmitted through Formsubmit.co's secure servers to our email system. Formsubmit.co may temporarily process your data to deliver it to us. For more information, please review their Privacy Policy.

Google Maps

We may embed Google Maps on our website to provide location and directional information. Google Maps may collect certain information about your device and usage. Please review Google's Privacy Policy for more details.

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Active Projects: Information is retained throughout the duration of your project and for a minimum of 7 years thereafter for warranty and service purposes
Inquiries: Contact information from general inquiries is retained for 2 years for follow-up purposes
Legal Requirements: Some information may be retained longer to comply with legal, tax, or regulatory requirements

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Data Deletion Requests

You have the right to request access to, correction of, or deletion of your personal information.

How to Request Data Deletion

To request deletion of your personal information, please contact us at:

Email: help@coastlineenergysystems.com

Please include "Data Deletion Request" in the subject line and provide sufficient information to verify your identity.

Response Time

We will respond to your request within 30 days. Please note that some information may need to be retained for legal or legitimate business purposes, such as completing active projects or maintaining warranty records.

7. Cookie Usage

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors interact with our website (anonymized)

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. You can learn more about our cookie usage by clicking "Cookie Settings" in the banner below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication for internal systems
Staff training on data protection best practices

9. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us:

Coastline Energy Systems, LLC